Privacy Information is held strictly conﬁdential unless the client threatens to seriously harm another individual or him/herself, or if there is child or elder abuse taking place. Your privacy is our priority.
We are committed to protecting your privacy at all times, in all situations. The information we collect about you is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. However,Lunaj spiritual Coaching does not guarantee complete security on stored information, however, we have installed and applied our encrypted pages and installed our SSL certiﬁcate to prevent stolen information.
How Do We Use the Information We Collect?
When you become Queen Lunaj's Client, we ask you to ﬁll out a form that requests your name, address, and e-mail address as well as some demographic information such as gender and date of birth. Queen Lunaj will NOT share data with trusted partners to help us perform statistical analysis. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulﬁllment. Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Queen Lunaj does not store this information and uses it for the sole purpose of sending this one-time email.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members ﬁnd most appealing so that we can maximize your enjoyment of the site. Log ﬁles are not tied to personally identiﬁable information. Site Security All Queen Lunaj's employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.
Correcting/Updating Your Personal Information
After becoming Lunajspiritual subscriber you may correct/update your personal information by clicking on the ‘My Account’ link at the top of any page, entering your ID, password, and birth date when prompted, and clicking the Edit Information button. The changes you make will be reﬂected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the ‘My Account section, or the ‘
Contact Us section.
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from LunajSpiritual
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your ﬁrst name and state posted on our site if you are the winner. Winner’s names are NEVER shared with our customers without their consent.
Cookies are pieces of information that your browser stores on your computer’s hard drive that identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log ﬁles so that we can understand our site trafﬁc and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Your Feedback is Always Welcome
No returns, refunds, or exchanges on ALL SERVICES AND PRODUCTS
If items are received in a damaged state or the wrong item is shipped we will happily exchange it. Please email email@example.com in this case. There will be no shipping fee to ship it back.
We are not responsible for products that read delivered on the USPS tracking information or products that were misdelivered due to lack of correct or complete address. A claim can be filed with the United States Postal Service.
If your package is returned to us due to an incomplete or incorrect address there will be a re-shipping fee to ship it again.
Thank you for shopping at Lunaj Spiritual
Shipping & processing policy
Due to the handmade and tedious nature of our work, the processing times are as stated below.
7-14 Premade waist beads
7-21 business days (made to order waist beads)
7-21 business days (made to order intention candles)
Up to 28 business days (ALL custom orders)
Please note that products can and usually will be processed much faster than the time periods stated above, and during sales and holidays it may take just a little longer (3-5 business days). Business days exclude the weekends and holidays.
Shipping time USPS First Class
USA (1-3 business days)
Canada (7-21 business days)
When booking any service you have a 15 minute grace period . If you do not arrive within 15 minutes your appointment will be rescheduled .
Payment Methods and Contact us
Credit / Debit Cards
Phone Number : 213-377-6479